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Solar System Troubleshooting

RESIDENTIAL & COMMERCIAL SERVICE

Below are the simple troubleshooting steps for the most common Solar Systems installed.

SolarEdge

LED Lights:

Begin by checking the LED indicator lights located on your SolarEdge inverters. Ideally you will want to see a solid green production light indicating the inverter is producing power and a solid blue communication light indicating the inverter is communicating with your SolarEdge app. A blinking green, red, or no light on the production led indicator means that there is currently no energy being produced.

The blue communication light may be blinking or red if the signal is not reliable. If the communication light is sporadic, be sure to double check your SolarEdge app because there will be data lag since there is a delay in communication. As long as the system is communicating and filling in the lost data, your system is communicating properly. This is typically the case if your system is connected through a cell signal.

Reading the LED indicators:

  1. Green – Power Production
    1. Flashing – The system has power from the grid but is not producing solar power.
    2. Solid – The system is on and producing normally.
  2. Red – Fault Indication
    1. Flashing – The system is starting up or shutting down (normal operation).
    2. Solid – The system has encountered a fault. Contact Seal Solar to investigate.
  3. Blue – Network Communication
    1. Flashing – Active communication/start-up/shut down.
    2. Solid – Steady communication.
Powercycle

Shutting down your SolarEdge Inverter:

  1. Turn off the red toggle switch (O position; This initiates a countdown)
  2. Wait for the RED LED indicator to stop flashing (This will take about 60 seconds)
  3. Once the RED LED has stopped flashing, turn off the DC disconnect
  4. Turn off the main A/C Power Disconnect to the solar array
    1. As well as any breakers associated with the solar array

Starting up your SolarEdge Inverter:

  1. Turn on the main A/C Power Disconnect to the solar array
    1. As well as any breakers associated with the solar array
  2. Turn on the D/C power disconnect on the inverter
  3. Turn on the red toggle switch on the inverter (P or I position)
  4. The system will take approximately 20 minutes to reboot

Reading the LED indicators:

  1. Green – Power Production
    1. Flashing – The system has power from the grid but is not producing solar power.
    2. Solid – The system is on and producing normally.
  2. Red – Fault Indication
    1. Flashing – The system is starting up or shutting down (normal operation).
    2. Solid – The system has encountered a fault. Contact Seal Solar to investigate.
  3. Blue – Network Communication
    1. Flashing – Active communication/start-up/shut down.
    2. Solid – Steady communication.

Panel/Optimizer not reporting:

Fill out Seal Solar’s Service Form or call 501-376-7325.

Enphase

How to read LED lights: How do I read the LEDs on the Envoy-S or the IQ Gateway?

How to get my Enphase System Communication back up: Reconnecting an IQ Gateway or Envoy S to Wi-Fi using the Enphase App

How to Powercycle: How to restart an Envoy S or IQ Gateway – Support | Enphase

Panel or Microinverter not reporting: Fill out Seal Solar’s Service Form or call 501-376-7325.

Tesla Powerwall

My Powerwall is not working during an outage, what do I do?

If a grid outage has occurred, and your Powerwall system is not working, please reduce the amount of loads your home is consuming before a reset is completed. This will allow the Powerwall battery to reboot properly since the battery can only output 5kW of power continuously. To reset the system, please refer to the guide attached below.

Tesla Powerwall: Notification Settings & other helpful information

If you need tech support for your Tesla Powerwall system, Tesla has tools to diagnose and address issues remotely. Please call Tesla at 1-877-961-7652 & select option 2. If a visit is required, Tesla will coordinate with us.

Ap Systems

Communication:

Unplug the ECU from your router and wall outlet. Unplug the ethernet cable from your router. Wait a minute. Plug the ethernet cable back into your router and into the ECU. Then plug your ECU into your wall outlet. Wait 24 hours. Contact Seal Solar if your system does not communicate after 24 hours.

Panel or Microinverter not reporting:

Fill out Seal Solar’s Service Form or call 501-376-7325.

If you have a different system that needs troubleshooting or the troubleshooting steps do not fix the issue, please fill out the Seal Solar Service Form or contact us at (501) 376-7325.