Frequently Asked Questions

It would be good to first check your monitoring to make sure your system is producing. If you have individual module monitoring, make sure all the modules are producing. Note also that if your usage habits have changed this could cause a higher electric bill. An example of a usage change could be a family member moving into your home, adding a pool, or adding an EV Charger.

Next check your utility bill to make sure the utility did not accidentally take you off net meter billing. Please contact us via our Service Request form if you have any questions or believe your system needs to be serviced.

This is generally a communication problem between the inverter and monitoring device; most often, the system is still producing. First, make sure that your internet is still working and that no changes have been made to your network or firewall, if you have one. If there is a gateway or webbox device, make sure it is plugged in and all appropriate lights are on.

Tesla Powerwall Notification Settings

Leave the inverter in fault mode and take a picture of the fault error if you can. Power cycle the system to see if the issue persists. If it does return, upload the photo with your service request form.

If a service appointment is required, we are generally available within 2 weeks of when your quote is signed, often sooner. Please fill out the service request form to get on our schedule.

Solar electric modules are built with high‐impact tempered glass. The solar industry standard dictates that modules should be able to withstand golf ball-sized hail. In our experience, hail often causes damage to the asphalt shingles around the solar modules but does not damage the modules.

Please call our office for an uninstall/reinstall quote. Please take pictures of the modules from the ground if there is damage to the modules and be prepared to send that to our team. Call your insurance company immediately and begin the claim process. They will schedule an adjuster to come to your house to inspect both your roof and your solar array.

Most solar modules pitched at 20 degrees or more get cleaned with rainfall. However, depending on your location and weather, modules can get heavily soiled, especially if they have a flatter pitch. If they are visibly dirty, your production could be impacted.

In our experience, the cost of cleaning a residential solar system is generally more than the cost of lost production. The larger the system, the more economical it is to have them professionally cleaned by Seal Solar.

If you can safely wash your modules yourself, we recommend using a soft brush with water and a little dish soap. Here is an article that is helpful if you are cleaning your modules yourself: How to Clean Solar Panels

For a residential module cleaning quote, please contact JT Solar Panel Cleaning at 501-952- 4730 or Lights by Sparky at 501-317-5736. If you want a quote for commercial module cleaning, please fill out our service request form.

Yes, we do! For commercial systems, we offer comprehensive operations & maintenance (O&M) services to ensure your system performs at its best. Please call 501-376-7325 for a quote.

Each manufacturer has a different way of transferring monitoring access. Please fill out the service request form to get the transfer process started. Equipment warranties transfer to the new owner. All other warranties do not.